Terms and conditions - listings

By using the Service you are agreeing to be bound by the following terms and conditions (Terms of Service). IBD Relief Ltd reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of Terms of Service at

Violation of any of the terms below may result in the termination of your Account. You agree to use the Service at your own risk.

Use of the Service is also governed by our site Terms and Conditions, Cookie and Privacy Policy.

Questions about the Terms of Service should be sent to

1. Definitions

In this agreement the following terms shall have the following meanings:


Means collectively the personal/identifying information, payment information and credentials used by Users to create Listings;


Means any text, graphics, images, audio, video and any other form of information capable of being stored in a computer that appears on or forms part of the IBD Directory;


Means a directory listing posted on the IBD Directory by a User which provides details of that User’s business , charity or support group including, but not limited to, contact details;


Means the IBD Directory found at provided by IBD Relief Ltd;

“Terms of Service”

Means these terms and conditions which bind user of the Service;

“User / Users”

Means any third party that accesses the Service and is not employed by IBD Relief Ltd and acting in the course of their employment.

2. Account Terms

2.1 In order to post a Listing on this Service you must create an Account which will contain certain personal details. You must provide your name, a valid email address, and any other information requested in order to complete the signup process. By creating an Account you represent and warrant that:

    2.1.1    all information you submit is accurate and truthful; and

    2.1.2    you will keep this information accurate and up-to-date

2.2 You are responsible for maintaining the security of your account and password. IBD Relief Ltd cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

2.3 Personal data supplied by you is held by us subject to our privacy policy. To the extent that such details are part of your listing, you warrant that all individuals identifiable in such listing have consented to the processing of their personal data in this way.

2.4 You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have login access to your account).

2.5 Your Listing must be placed in the most appropriate category/categories. IBD Relief Ltd reserves the right to change this category if another category is deemed more appropriate.

2.6 You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

2.7 IBD Relief Ltd will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Listings, nor for any errors or omissions in Listings. Use of and reliance upon Listings is entirely at your own risk.

2.8 No warranty or assurance is given by IBD Relief Ltd that a Listing on the Service will result in business for you, or that customers obtained through your Listing will be creditworthy. Furthermore, no warranties are given that your Listing will be accessed or viewed by any number or class of users.

2.9 Your dealings with Users and any entity whatsoever as found through the Service are solely between you and the User. You agree that IBD Relief Ltd will not be responsible or liable for any loss or damage of any sort incurred as the result of such dealings or as the result of the presence of a Listing on this Service.

2.10 If you cancel the Service or wind up your business it is your responsibility to cancel all member subscriptions. IBD Relief Ltd will not be held liable for on-going payment transactions that occur after you cancel usage of the Service.


3. Payment and package terms

3.1  All Listings requiring payment must enter a valid payment card and a valid payment card must always be on file in order to keep the Service active.

3.2  The prices and the terms of payment for a listing and entry on the Service are displayed at all times on the Service website, including the point where you choose to make a purchase.

3.3  All fees and charges incurred in connection with your IBD Directory account will be billed to the payment card designated during the registration process for the Account or subsequently designated by you to your Account. If you want to designate a different card, or there is a change in payment card validity or expiration date, you can update these details in your Account settings. If you believe someone has accessed the Site using your username and password without your authorisation, you should urgently contact IBD Relief Ltd on or 01273 446644.

3.4  There is a minimum one month subscription for paid accounts

3.5  There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or for periods where the license holder did not use their Account without cancelling the Service. In order to treat all users of the Service equally, no exceptions will be made.

3.6  The Service is billed in advance on a monthly, yearly, or otherwise defined term or period of time basis and is non-refundable.

3.7  Listings which IBD Relief Ltd rejects shall not be charged for, or in the case that a payment has already been made the monies shall be returned in full.

3.8  All plans will continue and renew automatically, unless properly cancelled

3.9  Promotions, discounts, deals, and/or additional offers may not be applied after a sale or transaction has been completed

3.10  For any upgrade or downgrade in plan level, your payment card that you provided will automatically be charged the new rate on your next billing cycle. An upgrade to any higher priced plan will immediately bill you for the prorated difference for the current billing cycle. If a plan downgrade causes a credit to your account, this credit will be used toward your next billing(s). This credit will not be refunded

3.11  Should an increase in price be necessary you will be notified 30 days prior to your renewal date of such an increase and have the option to cancel your Listing

3.12  In the event that a payment cannot be collected on your identified payment date we will try again 3 times to collect payment - 3, 8 and 15 days later. In the event that we are unable to collect payment after this time your account will be downgraded to a free listing. You will be informed by email if a payment has failed to be taken.

4. Account Cancellation and Termination

4.1  You are solely responsible for properly cancelling your account. You must cancel your account through your admin area and stop on-going payments. Contact if you are unsure if this has been completed.

4.2  All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.

4.3  If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again. If an account is cancelled part way through a period no refunds will be given.

4.4  IBD Relief Ltd has the right to refuse service to current or future users of the Service for any reason at any time. Reasons for this may include, but are not limited to: using the Service for illegal purposes or using the Service to post illegal content.

4.5  If IBD Relief Ltd terminates or suspends your Account as a result of your breach of these Terms of Service you may not be entitled to any refund.

5. Changes to the Service

5.1 IBD Relief Ltd reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

5.2 Prices of all Services, including but not limited to monthly subscription plan fees, are subject to change. Should an increase in price be necessary you will be notified 30 days prior to your renewal date of such an increase and have the option to cancel your Listing.

5.3 IBD Relief Ltd shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

6. Content and Copyright

6.1 We claim no intellectual property rights over the material you provide to the Service. Your domain name, ideas and Content uploaded (including but not limited to videos, images, and written text) remain yours. However, by setting your Listing to be viewed publicly, you agree to allow others to view your Content.

6.2 In no way does using the Service define a legal partnership with, or endorsement by, IBD Relief Ltd.

6.3 Once a Listing has been made live IBD Relief Ltd will review the Listing. IBD Relief Ltd has the right to refuse or remove any users from using the Service. You acknowledge that IBD Relief Ltd shall screen, approve (or reject), edit and/or remove any Listing submitted to the Service.

6.4 Save for the screening and approval of Listings, IBD Relief Ltd has neither control over, nor involvement in, any Listed business and accepts no responsibility for any actions taken, or any goods or services provided, by any Listed business.

6.5 You represent and warrant that: (i) you own the Content posted by you on or through the Service or otherwise have the right to grant the rights and licenses set forth in these Terms of Service; (ii) the posting and use of your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Service; and (iv) you have the legal right and capacity to enter into these Terms of Service in your jurisdiction.

6.6  In order to submit a Listing, you are required to submit certain personal details and/or business details.  By continuing to use the Service you represent and warrant that:

    6.6.1    any information you submit is accurate and truthful; and

    6.6.2    you will keep this information accurate and up-to-date.

6.7 You agree that IBD Relief Ltd is not responsible for, and does not endorse, Content posted within the Service.

6.8 Whilst every reasonable endeavour has been made to ensure that all information provided on this Service will be accurate and up to date, IBD Relief Ltd makes no warranty or representation that this is the case.  We make no guarantee of any specific results from the use of our services.

6.9 Without our prior permission, you agree not to display or use in any manner, the IBD Relief Ltd logos or imply any partnership between yourself and IBD Relief Ltd.

6.10 Users of the Service are able to leave reviews on Listings. Contact us immediately on or 01273 446644 If you have any complaints or objections to any content appearing on the Service, including but not limited to:

  • The accuracy, honesty or truthfulness of any review appearing, or
  • If you believe that any content or material on the Service is unlawful, or is in breach of these Terms of Service or otherwise infringes any copyright, trademark or other intellectual property right belonging to you

We will use reasonable endeavours to consider your complaint and if applicable remove any such content within a reasonable time.

7. Service Availability

7.1  Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

7.2  IBD Relief Ltd accepts no liability for any disruption or non-availability of the Service resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

8. Indemnity and liability

8.1  You agree to indemnify and hold IBD Relief Ltd, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Listings you submit, or make available through the Service, your use of the Service, your connection to the Service, your violation of the Terms of Service, or your violation of any rights of another.

8.2  You expressly understand and agree that we shall not be liable for any damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) statements or conduct of any third party on the Service; or (iv) any other matter relating to the Service.


9. Accuracy and Availability of Information

The Service contains database information and other content compiled by IBD Relief Ltd. While we use commercially reasonable efforts to provide accurate information, IBD Relief Ltd gives no warranty as to the accuracy of the database and other content on the Service. IBD Relief Ltd reserves the right to withdraw or delete information or content from the Service at any time.



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